Privacy Policy

Last Updated: July 2026

At Pure Wellness, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Delivery and billing addresses
Payment information (processed securely through third-party payment providers)
Order history
IP address and device information
Browser type and website usage data
Marketing preferences

2. How We Collect Information

We collect information when you:

Place an order
Create an account
Subscribe to our newsletter
Contact our customer support team
Complete forms on our website
Participate in promotions or competitions
Browse our website through cookies and similar technologies

3. How We Use Your Information

Your personal information may be used to:

Process and fulfil your orders
Deliver products and services
Provide customer support
Process payments
Send order confirmations and delivery updates
Respond to enquiries
Improve our website and customer experience
Send promotional emails and marketing communications where you have opted in
Comply with legal and regulatory obligations

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services.

You can disable cookies through your browser settings, although some website features may not function correctly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment service providers
Courier and delivery partners
Website hosting providers
Marketing platforms
Analytics providers
Professional advisers
Regulatory authorities where required by law

These service providers are required to protect your information and only use it for the services they provide on our behalf.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we take every reasonable precaution, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

Subject to applicable law, including the Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where legally permissible
Withdraw your consent to marketing communications
Object to certain processing of your personal information
Lodge a complaint with the Information Regulator of South Africa

8. Marketing Communications

If you have opted in, we may send you newsletters, promotions, product updates, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.