Return Policy | Pure Wellness Analytics

Returns Policy

Last Updated: July 2026

At Pure Wellness, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

To be eligible for a return, your item must:

Be returned within 30 days of delivery.
Be unused, unopened, and in its original packaging.
Be in a resalable condition.
Be accompanied by proof of purchase or your order number.

For health and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they are faulty or incorrectly supplied.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once reviewed, we will arrange a replacement, exchange, or refund where appropriate.

3. Non-Returnable Items

The following items cannot be returned unless faulty or required by law:

Opened supplements or wellness products
Products with broken safety seals
Clearance or sale items (unless faulty)
Gift cards
Items marked as non-returnable

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error or a faulty product.

5. Exchanges

We will gladly replace products that are defective, damaged, or incorrectly supplied.

If you wish to exchange an unopened product for another item, please contact our customer support team to discuss your options.

6. Return Shipping

Unless the return is due to an incorrect, damaged, or faulty item supplied by Pure Wellness, customers are responsible for the cost of returning products.

We recommend using a tracked courier service, as we cannot guarantee receipt of returned items.

7. How to Start a Return

To request a return, please contact us before sending any products back.

Please provide:

Your order number
Your full name
The reason for your return
Photographs where applicable

Our team will provide return instructions and the appropriate return address.

8. Consumer Rights

Nothing in this Returns Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (South Africa), or any other applicable consumer protection legislation.